Hardscape Craftsmanship
- Coverage up to 5 years for problems that arise as noted below FREE All material warranties will be provided by the material manufacturer.
- If any pavers sink or settle to more than 3/8 of an inch compared to adjacent pavers, walls, or stair treads within 5 YEARS after we install them, we will come back and repair them for free.
- If you have any hardscape caps that are secured to a concrete block that come loose, we will come back to re-secure them for free.
- If any stone veneer that was installed on various features of the project becomes loose, then we will come back and repair them for free.
- If any wall block becomes loose or is showing signs of settling, we will come back and repair them.
- Please do not hesitate to contact us if you see any signs of distress in a retaining wall.
- ** This warranty does not cover any repairs in regard to fading or discoloration, algae or mold growth, scratch, chipped, or cracked concrete, and raised areas caused by tree roots.
Artificial Turf Craftsmanship
- Coverage up to 2 years for problems that arise as noted below FREE
- All material warranties will be provided by the material manufacturer.
- If turf comes unpinned in any areas we will come back and pin the turf back down like before.
- Sinking or settling under turf is covered for 2 years. We will come back and level out ground areas if necessary.
** This warranty does not cover any burning caused by the sun reflecting off of windows.
Landscape Lighting Craftsmanship
- Coverage up to 5 years for problems that arise as noted below FREE All material warranties will be provided by the material manufacturer
- If any light fixture is showing signs of dimness or loses lights completely, we will come back and repair them for free.
- If the power supply or transformer is not working for whatever reason, please contact the office first and we will troubleshoot the problem. Most of the times, these items are warrantied under the supplier.
** This warranty does not cover any cut wires or damaged fixtures caused by others.
Sand & Sealer
Coverage is contingent
All material warranties will be provided by the material manufacturer.
- Any joint sand or sealer that was used in the project is not warrantied. If any areas were noticeably missed during the install, please contact the office and we will return to complete the job.
Plants & Sod
- Because the health of plants depends on continuing care and varying seasons after we complete our work, we do not warrant any plant product or material.
Electrical and Plumbing & Sub-Contractors
- Coverage up to 3 years for problems that arise as noted below FREE
- All electrical and plumbing work that was performed and documented by a certified contractor will be held responsible for any repairs or issues that may arise. Any electrical work or plumbing work that was performed by True Outdoor Living, we will come back to assess and repair at no cost to the client
- Any work that was performed by a sub-contractor and needs attention will be taken care of by the sub-contractor. Please always contact the office first on the matter, before any actions are made.
Irrigation Craftsmanship
- Coverage up to 1 year for problems that arise as noted below FREE
- All material warranties will be provided by the material manufacturer.
- Manifolds & backflows will be covered for 1 year of any cracks or leaks.
** This warranty does not cover any cut sprinkler/drip lines or damaged sprinkler heads.
Concrete Craftsmanship
- Limited warranty for 1 year includes the following
- Any cracking over ¼” in separation or settling will be filled.
- If cracking persists we will discuss options of repair possible replacement of sections or steps.
